Who do I contact if I have a problem with the computer or printer in my office?

Please call Sandra at Extension 307.  She will take the specifics related to the issue and pass you along to an appropriate IT staff member specializing in that area.  I recommend you email issues to IT@lsue.edu.  This allows you to be more specific in your request and will provide both you and us with better records of ongoing issues.  Email is checked by IT staff members continuously throughout the day.  In many cases you may receive faster response via email than by phone.  All IT staff having paging devices allowing them to be reached when outside the office.

Who do I contact if I have a problem with classroom technology such as carts, projectors, etc.?

Again, please call Sandra at Extension 307 or email IT@lsue.edu.   The Office of Information has two staff members dedicated to the support of academic users and resources on campus.  If you should call regarding an issue in a classroom or lab please make sure you let us know whether or not you are currently in the room, if you would like for someone to come immediately or wait until after class, and when you will be available if IT needs assistance in recreating the problem.  Classroom and Lab issues take priority over all other current calls with the exception of campus-wide network issues.  If not already working a previously reported issue, IT staff will respond to such calls immediately.  Please, do not assume someone else has already reported a problem. 

I have previously reported a problem but is not yet fixed.

IT staff members should keep you updated as to the status of your issue.  Many items can be corrected immediately, some may require minor research and could take a couple of hours, while others might be major and could span an extended period of time.  OIT keeps selected backup equipment and supplies on hand where feasible and appropriate.  Items such as toner cartridges and projector bulbs are kept on hand for emergencies.  Spare projectors and even backup printers are also available.  There are cases, such as the specialized equipment found in campus auditoriums that due to the expense, it is not possible to keep backup units on hand.  In most cases there is redundancy built into these facilities that will allow users to keep working.  When freak instances occur and multiple items fail or replacement parts are backordered, we will work with users of those facilities to temporarily meet your needs through other means.

I have an ongoing problem and I am not a satisfied customer.  Who can I see?

Please stop by the office and visit with us.  If you have a specific item that needs immediate attention please contact Ron Wright, Director of IT.  Problems will be researched and resolutions achieved as quickly as possible.  The Office of Information Technology is serious about customer service and satisfaction.  We are not satisfied until you are happy with the resolution to your problem.

I have questions.  How can I learn more about technology use on campus?

The Office of Information Technology has established several new conduits for providing information and training to LSUE faculty and staff members.  Traditional training workshops do not work well in a campus environment due to the varying schedules of users as well as the heavy work loads carried by most employees.  With this in mind, IT has developed the following mechanisms to meet your technology training needs.

• The IT Learning @ Lunch Series.  Scheduled to occur twice each month, this new offering will focus on items of interest to the campus community with special focus on the faculty.  Items will include new and emerging technologies and how they might be used on campus, quick hints and tips on using existing resources such as calendaring, email, myLSUE, etc., and short talks by campus members on how they are using technology to improve their daily activities.  Sessions will not last long, approximately 20 minutes, and will include a general discussion period at the end for any technology related questions or concerns attendees might have.
• Weekly, News, Hints, and Tips Email.  This began last week and will become a regular source of updates from the Office of Information Technology.  Included will be short "bytes" on emerging technologies, technology in education news, and campus specific IT announcements.
• Personalized, Individual or Small Group Sessions.  Customized to your needs, IT staff will come to your office or conference room to address the specific topics you want to cover.  Several faculty members recently took advantage of this service for a pre-registration myLSUE refresher.  IT received positive feedback from all of those that participated.
• Conduits for Information flow.  IT@LSUE will be working closely with both the faculty and staff senates in the future to provide updates and solicit active input on more effective ways to communicate with campus users.  It is our hope that this partnership will initiate greater dialog resulting in improved services for the entire campus.

        Information Technology ~ BENGAL-ID ~ Institutional Research and Effectiveness

Manuel Hall, Room 105 ~ P.O. Box 1129 ~ Eunice, LA  70535

Phone:  337.550.1307 ~ Fax:  337.550.1306